Jennifer Pernfuss is an ORSC coach and legally trained consultant, helping organizations effectively address and resolve workplace harassment complaints and transform conflict. She was one of the first legally trained consultants to conduct external investigations in Ontario. She left that work to study different ways of resolving employee complaints that encourage low-level resolution and regard for all the stakeholders in a dispute. Jennifer is a certified Organization and Relationship Systems Coach, with degrees in law and psychology as well as Brene Brown’s training in the area of shame. Her education, training, personal and field experience form a unique and highly effective approach to addressing and resolving harassment and other forms of conflict in the workplace.